Customer Support
Damaged or Incorrect Goods
At Wolfcraig Distillers, we take great pride in the care and quality of our packaging and delivery. In the unlikely event your parcel arrives damaged or incorrect, we’re here to make it right. Please reach out to us on info@wolfcraig.com for customer support and we will work with you to address the situation.
Damaged Goods
If your whisky arrives damaged, we sincerely apologise for the inconvenience. Please contact us within 48 hours of delivery with the following:
- Your order number
- A clear photo of the damaged item(s)
- A photo of the outer packaging
Once received, we will assess the issue and arrange a replacement or full refund, depending on your preference and availability of stock.
Incorrect Items
If you receive the wrong item, please notify us within 7 days of receipt. We may ask you to return the incorrect item (at our expense), after which we will send out the correct bottle or issue a full refund.
Important Notes
- We cannot accept claims for damage or loss reported after the stated timeframes.
- Returned items must be unopened and in their original condition (unless damaged upon arrival).
- Refunds will be processed using the original payment method and may take 3–5 business days to appear in your account.
Customer Queries
We’re always here to help — whether you have a question about an order, need guidance choosing the perfect bottle, or simply want to share your thoughts. If you have any queries or feedback, we’d love to hear from you. Please don’t hesitate to get in touch on info@wolfcraig.com — a member of our team will respond as soon as possible within 48 hours. Your experience matters to us, and we are committed to supporting our valued customers.